1. Sattvik Plate Users will be required to ‘subscribe’ to a package with the minimum subscription being for 1 (one) month.
If you choose to cancel your subscription to a meal plan prior to the same being activated/before the cut-off period prescribed by the Platform, we will refund the entire amount to your bank account.
In the event you choose to cancel the subscription after the same has been activated but prior to expiry of the subscription, we will refund the subscription amount to you after deducting an amount equivalent to the per-day cost of the number of days utilized by you, including taxes and the delivery charges.
In the event we are unable to deliver any meal(s) to you as a result of circumstances beyond our reasonable control, we will extend the subscription plan to the extent of such meal(s).
Although we take the maximum possible care in ensuring that the correct meals are delivered to you and that they are always fresh, you may sometimes receive the wrong plate with ingredients that may have become stale due to the weather or other conditions. If you receive the wrong meal or a defective plate, please contact us at +91 7350-606-606. Once we confirm your claim, we will attempt to replace the plate on the same day. However, if we are unable to do so, we will extend your subscription meal to the extent of such meal(s).
Please note that disliking the food taste or minor differences in the appearance, colour, or weight of the meals as compared to the images and/or specifications on the Platform, shall not be considered to be “receipt of wrong plate” or “plate(s) received with defect”. There will be no replacement, refund, or extension in the subscription plan in such a case. The decision regarding whether a meal is wrongly delivered or defective shall be at the sole discretion of CHATURVINSHTIHI AYURVEDA.